We work hard to provide a positive shopping experience by guaranteeing your satisfaction, protecting your privacy, and ensuring a secure online ordering environment. You can find out more about these policies on this page. Please contact us with any other questions, comments or concerns that you may have. We will be more than happy to help you.
Most of our products carry Manufacturer’s Warranties that are outlined in the product descriptions.
Returns & Exchanges
Due to COVID 19 challenges and precautions, all items are sold on a final, non-returnable, non-refundable basis. Items that are damaged during shipping will be replaced in part or whole, or repaired as outlined under the warranty.
We take care to honour the trust that you place in Backup-Power.ca, and we are committed to respecting your privacy and the security of your personal information.
Safe & Secure Shopping
You can shop with confidence on Backup-Power.ca’s secure online ordering system. Our store is protected with the VeriSign Secure Site Program and you will see the Verisign Secure Site Seal when you checkout and are ready to pay. Our store only operates under this secure connection to ensure that your credit card information is 100% protected. You can confirm that the page where you enter your credit card information is in a secure mode by looking at the website address displayed. It will begin with "https://" - the "s" stands for "secure”. (“http://" will appear on all pages that are not secure).
Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
Customers will be notified, and approval obtained prior to processing order if any changes to estimated shipping cost is required.
Customers may not cancel appliance orders or special orders. Special orders include but are not limited to products that are not normally stocked by Backup-Power.ca or bulk orders that are not normally stocked by Backup-Power.ca. All appliance and special orders are sold on a final, non-cancellable, non-returnable, non-refundable basis.