We work hard to provide a positive shopping experience by guaranteeing your satisfaction, protecting your privacy, and ensuring a secure online ordering environment. You can find out more about these policies on this page. Please contact us with any other questions, comments or concerns that you may have. We will be more than happy to help you.
Most of our products carry Manufacturer’s Warranties that are outlined in the product descriptions.
Easy Returns & Exchanges
Although we are confident that you will be completely satisfied with your purchase from Backup-Power.ca, we know it’s sometimes necessary to exchange or return an item. Just call or email us within 5 days from the date of delivery and we will gladly exchange the unused item or refund your purchase price* (excluding shipping**).
See "Special Orders/Appliances" below for exceptions.
We take care to honour the trust that you place in Backup-Power.ca, and we are committed to respecting your privacy and the security of your personal information.
Safe & Secure Shopping
You can shop with confidence on Backup-Power.ca’s secure online ordering system. Our store is protected with the VeriSign Secure Site Program and you will see the Verisign Secure Site Seal when you checkout and are ready to pay. Our store only operates under this secure connection to ensure that your credit card information is 100% protected. You can confirm that the page where you enter your credit card information is in a secure mode by looking at the website address displayed. It will begin with "https://" - the "s" stands for "secure”. (“http://" will appear on all pages that are not secure).
Our site makes use of the Secure Sockets Layer (SSL) protocol and 128-bit strong encryption to provide the highest level of security available.
Customers will be notified, and approval obtained prior to processing order if any changes to estimated shipping cost is required.
Customers may not cancel appliance orders (TempStable Refrigerators / Freezers) or special orders. Special orders include but are not limited to products that are not normally stocked by Backup-Power.ca or bulk orders that are not normally stocked by Backup-Power.ca. All appliance and special orders are sold on a final, non-cancellable, non-returnable, non-refundable basis.
* Returned items must be undamaged and in their original packaging.
** With the exception of defective products or products that arrived damaged, the purchaser will be responsible for all shipping costs when returning an item including the cost of shipping the order to the purchaser as well as shipping the item back (a re-stocking fee may also apply). Backup-Power.ca will pay up to a maximum of $100.00 of total shipping cost to return any products that arrive defective or damaged.